Career Overview

Support service technicians are also known as computer support technicians, technical support specialists, or help desk technicians. Individuals in this field are responsible to provide support to companies and users who utilize computer software and computer systems. Support service technicians can work within a company to respond to computer software and hardware issues via phone service through a help desk or as an onsite aide. They can also provide support through a third party company on a contract basis. They generally work 40 hour weeks in an office setting.

Education Requirements

Associates or Bachelor’s Degree

Program Recommendations:

Computer Information
Computer Science

Top Schools for Support Service Technicians:

University of Phoenix
Capella University
Grand Canyon University
Walden University Online
Virginia College

Career Trends

Average hourly pay rate for support service technicians in 2008: $43,400
Jobs in 2008 for support service technicians: 656,700
Projected employment openings for support service technicians through 2018: 643,700

Related Jobs:

Broadcast and Sound Engineering Technicians and Radio Operators
Computer and Information Systems Managers
Computer Network, Systems, and Database Administrators
Computer Software Engineers and Computer Programmers
Customer Service Representatives

Article Reference: http://www.bls.gov/oco/ocos306.htm#outlook